News Update
Targeted Moratorium Extension and Provision of Repayment Flexibility to Individual and SME Borrowers
Affected by COVID-19

In line with BNM’s announcement on 29 July 2020, Bangkok Bank Berhad (BBB) will provide a targeted moratorium extension and provision of repayment flexibility as follows:

  1. Individuals who have lost their jobs in 2020 and have yet to find a job will be offered an extension of the loan moratorium for a further three months until December 2020.

  2. Individuals who are still in employment but whose salaries have been affected due to COVID-19 will be offered a reduction in loan instalment in proportion to their salary reduction, depending on the type of financing. BBB will offer the flexibility for a period of at least six months. BBB will also consider the flexibility at the end of that period, bearing in mind the salary of the individual at that time.

  3. In addition, BBB is committed to provide repayment flexibility to other individuals and all SME borrowers affected by COVID-19.

    The flexibility offered by BBB will consider the specific circumstances of borrowers, subject to approval, which include:

    1. Allowing borrowers to pay only the interest portion of the loan over a period of time;
    2. Lengthening the overall period of the loan to reduce monthly instalments; or
    3. Providing other forms of flexibility until a borrower is in a more stable position to resume repayments in full.

SME and individual borrowers are encouraged to contact your Relationship Manager, Branch Manager or Operations Manager respectively to enable us to assist you to overcome your financial difficulties.

During this Recovery Movement Control Order (RMCO) period, we would encourage you to call us instead of making physical visits to our branches to safeguard your well-being.

Telephone numbers of our branches are as follows:


Kuala Lumpur : 03 2174 6919
Johor Bahru : 07 353 3001
Penang : 04 501 2388
Klang : 03 3325 2178
Muar : 06 953 1001
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