News Update
COVID-19 Financial Relief Assistance Program  

Bangkok Bank Berhad (BBB) wish to announce immediate moratorium on repayment / payment of loans for individual and small and medium-sized enterprises (SMEs) that are affected by COVID-19.

In line with BNM’s announcement on 24 March 2020, to ease the cash flow of individual and SMEs, BBB will grant automatic moratorium on all loan repayments / payments, principal and interest for a period of 6 months from 1 April 2020.

The automatic moratorium is applicable to loans that are:

  1. Not in arrears exceeding 90 days as at 1 April 2020; and
  2. Denominated in Malaysian Ringgit.

Individuals and SMEs that do not wish to avail themselves to the automatic moratorium can contact the Bank and continue with the current repayment terms.

Corporate borrowers / customers may write to the Bank to request for the moratorium on loan repayment / payment.

Interest will continue to be accrued on the loan repayments that are deferred during the moratorium period and borrowers will need to honour the deferred repayments in the future.

Customers who require further information can contact your Relationship Manager or the respective Branch Manager. Contact details of our branches as follows:


Kuala Lumpur : 03 2174 6919
Johor Bahru : 07 353 3001
Penang : 04 501 2388
Klang : 03 3325 2178
Muar : 06 953 1001

During this period, we encourage our customers to call us instead of making physical visits to our branches. Safeguarding the health and safety of our customer and colleagues remains Bangkok Bank’s top priority.

Communication on Covid-19: Notice on Banking Operations Hours  

Bangkok Bank Berhad (“BBB”) will continue to provide quality service and remain committed to serve all our valuable customers. We will be revising our branches opening hours, effective from 1 April 2020 to 14 April 2020 as follows:

Day Opening Hours
 Mondays, Wednesdays and Fridays  10.00 a.m. to 12.00 p.m.
 Tuesdays and Thursdays  Closed

Additional precautionary measures have been put in place to ensure your health and safety are well-protected.

We assure you that we are taking the necessary precautionary and control measures to the best of our ability to safeguard our valuable customers and employees. On this note, we have implemented the following to continue to serve the needs of our valuable customers without material disruption, while keeping our employees safe:

  1. Activation of Business Continuity Plan and Split Operations
  2. Business operations with alternative mode of communication
  3. Prevention and quarantine control to all employees
  4. Health Declaration for all our customers
  5. Heightened precautionary measures and hygiene at all premises:
    • Temperature screening at main entrance for all customers and employees
    • Hand sanitizer are readily available
    • Increase frequency of cleaning at all premises

Safeguarding the health and safety of all customers and employees remains our top priority. We appreciate your support in taking the necessary precautions and to help curb the COVID-19 disease.

For more information, please do not hesitate to contact your designated BBB personnel and / or branches, or alternatively call us at our General Line: 03 – 2174 6888 /

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