News Update
 
Updated Repayment Assistance Packages (As of 8th June 2021)  

We understand that some of our customers are experiencing financial challenges due to the pandemic and the current movement control order. We are committed to assist you.

In line with the announcement made by the Prime Minister on 31st May 2021, we have updated our repayment assistance packages to assist our customers.

Repayment Assistance Packages for Individuals

The repayment assistance packages are eligible to the following categories of customers:

  • Loss of employment (B40, M40 and T20) in 2020 or 2021 and remain unemployed;
  • B40 recipients of the Bantuan Sara Hidup (BSH) / Bantuan Prihatin Rakyat (BPR).

We will offer the following repayment assistance packages upon selection of assistance required to ease your financial difficulties:

  • Option 1 : 3-month deferment of monthly instalments; or

  • Option 2 : 50% reduction in instalments for 6 months

For individuals (including those categorized as M40 and T20) who have experienced a reduction in income i.e. reduction in salary, allowances, commission, the following assistance will be provided upon selection of assistance required:

  • Option 3 : Reduction of monthly instalments according to reduced income
    for at least 6 months.
Repayment Assistance Packages for Microenterprise and SME Customers

The repayment assistance packages are eligible to the following categories of customers:

  • Any microenterprise (as defined by SME Corp, for facilities with approved amount of up to RM150,000);
  • Any microenterprise or SME (as defined by SME Corp) that are not allowed to operate during the Movement Control Order (based on locked-down sectors defined by Majlis Keselamatan Negara or state-level authorities).

We will offer the following repayment assistance packages upon selection of assistance required to ease your financial difficulties:

  • Option 1 : 3-month deferment of monthly instalments; or

  • Option 2 : 50% reduction in instalments for 6 months

Notwithstanding the aforementioned, kindly note the following additional eligibility criteria (for all categories of eligible customers above):

  • Not applicable to individuals under a bankruptcy charge, or businesses that are subject to a winding-up process.
  • Only for credit facilities that were approved before 1st June 2021 and remain performing (not in arrears exceeding 90 days as at date of application).

The selected repayment assistance will not appear in CCRIS record.

How to Choose / Select Your Preferred Repayment Assistance

You may contact the following officer, any of our branches or your Relationship Manager:

Name of Contact Person : Fazlin Aida bt. Reduan
Contact No. : 03 2174 6806
E-mail : fazlin.aida@bangkokbank.com

Contact number of our branches are as follows:

Branches

Kuala Lumpur : 03 2174 6919
Klang : 03 3325 2178
Johor Bahru : 07 353 3001
Muar : 06 953 1001
Penang : 04 501 2388
 
Revised Branch Operating Hours with effect from 1st June 2021  

Bangkok Bank Berhad (“BBB”) continues to provide quality service and remains committed to serve all our valuable customers.

In line with the Government's Movement Control Order Total Lockdown, please be informed that with effect from 1st June 2021 until further notice, our branches' operating hours will be revised as follows:

Day Operating Hours
 Mondays to Fridays  9:30 a.m. to 1:30 p.m.

All customers visiting BBB branches must wear a face mask to safeguard their own health and well-being, and that of other customers and employees working at our premises.

In addition, all customers must check-in using the MySejahtera application before entering the Bank’s premises. This is to ensure that all parties comply with the Standard Operating Procedures (“SOP”) and health protocols to facilitate the contact tracing of individuals.

We wish to assure you that we are taking the necessary precautionary and control measures to the best of our ability to safeguard our customers and employees. On this note, we have implemented the following to continue to serve the needs of our customers without material disruption, while keeping our employees safe:

  1. Activation of Business Continuity Plan(if required) and Split Operations
  2. Business operations with alternative mode of communication.
  3. Contact tracing for all our customers.
  4. Heightened precautionary measures and hygiene at all premises:
    • Temperature screening at main entrance for all customers and employees
    • Hand sanitizers are readily available
    • Increased frequency of cleaning at all premises

Safeguarding the health and safety of all customers and employees remains our top priority. We appreciate your support in taking the necessary precautions and to help curb the COVID-19 disease.

For more information, please do not hesitate to contact your designated BBB personnel and / or branches, or alternatively call us at our General Line: 03 – 2174 6888 / bbb@bangkokbank.com.

 
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