News Update
COVID-19 Financial Relief Assistance Program  

Bangkok Bank Berhad (BBB) wish to announce immediate moratorium on repayment / payment of loans for individual and small and medium-sized enterprises (SMEs) that are affected by COVID-19.

In line with BNM’s announcement on 24 March 2020, to ease the cash flow of individual and SMEs, BBB will grant automatic moratorium on all loan repayments / payments, principal and interest for a period of 6 months from 1 April 2020.

The automatic moratorium is applicable to loans that are:

  1. Not in arrears exceeding 90 days as at 1 April 2020; and
  2. Denominated in Malaysian Ringgit.

Individuals and SMEs that do not wish to avail themselves to the automatic moratorium can contact the Bank and continue with the current repayment terms.

Corporate borrowers / customers may write to the Bank to request for the moratorium on loan repayment / payment.

Interest will continue to be accrued on the loan repayments that are deferred during the moratorium period and borrowers will need to honour the deferred repayments in the future.

Customers who require further information can contact your Relationship Manager or the respective Branch Manager. Contact details of our branches as follows:


Kuala Lumpur : 03 2174 6919
Johor Bahru : 07 353 3001
Penang : 04 501 2388
Klang : 03 3325 2178
Muar : 06 953 1001

During this period, we encourage our customers to call us instead of making physical visits to our branches. Safeguarding the health and safety of our customer and colleagues remains Bangkok Bank’s top priority.

Click here for the Frequently Asked Questions (FAQs).

For individuals / SMEs - Click here to download the form to opt-out from the automatic moratorium program.

For Corporate - Click here to download the application form to apply for the moratorium program.

You may reach out to your Relationship Manager or domicile branch with the completed form for processing.

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