Bangkok Bank Berhad wish to announce that the following Repayment Assistance Packages under Perlindungan Rakyat dan Pemulihan Ekonomi (“Pemulih”) will be discontinued effective from 18 April 2022.

Repayment Assistance Packages for Individuals

The repayment assistance packages are eligible to any individual customer (B40, M40 or T20 categories).

We will offer the following repayment assistance packages upon selection of assistance required to ease your financial difficulties:

• Option 1 : 6-month deferment of instalments; or
  
  
• Option 2 : 50% reduction in instalments for 6 months.
  

Repayment Assistance Packages for Microenterprise and Small and Medium Enterprise (SME) Customers

The repayment assistance packages are eligible to the following categories of customers:

• Any microenterprise (as defined by SME Corporation Malaysia);
• Any SME (as defined by SME Corporation Malaysia) whose financial condition has been adversely affected by the pandemic.

We will offer the following repayment assistance packages upon selection of assistance required to ease your financial difficulties:

• Option 1 : 6-month deferment of instalments; or
  
  
• Option 2 : 50% reduction in instalments for 6 months
  

However, should you require additional repayment assistance arising from the negative impact of Covid-19, we will continue to assist you and you may refer to our Relationship Manager at any of our branches.

Contact number of our branches are as follows:

Bangkok Bank Berhad wish to announce that the closing date for the submission of applications for the Financial Management and Resilience Programme (Program Pengurusan dan Ketahanan Kewangan, URUS) has now been extended from 31 January 2022 to 31 March 2022. For further information, kindly refer to the following:

• Joint press release by ABM and AKPK;
• Kenyataan Media bersama oleh ABM dan AKPK;
• Frequently Asked Question on URUS;
• Soalan Lazim tentang URUS; and
• Application Form

The following are the press release and updated Frequently Asked Questions (FAQs) on Financial Management and Resilience Programme (URUS):

• Press Release on URUS
• Updated FAQs on URUS (English version)
• Updated FAQs on URUS (Bahasa Malaysia version)

Bangkok Bank Berhad (“BBB”) continues to provide quality service and remains committed to serve all our valuable customers.

In line with National Recovery Plan, please be informed that with effect from 3rd November 2021, our branches’ operating hours will be back to normal as follows:

All customers visiting BBB branches must wear a face mask to safeguard their own health and well-being, and that of other customers and employees working at our premises.

In addition, all customers must check-in using the MySejahtera application before entering the Bank’s premises. This is to ensure that all parties comply with the Standard Operating Procedures (“SOP”) and health protocols to facilitate the contact tracing of individuals.

We wish to assure you that we are taking the necessary precautionary and control measures to the best of our ability to safeguard our customers and employees. On this note, we have implemented the following to continue to serve the needs of our customers without material disruption, while keeping our employees safe:

1. Activation of Business Continuity Plan(if required) and Split Operations
2. Business operations with alternative mode of communication.
3. Contact tracing for all our customers.
4. Heightened precautionary measures and hygiene at all premises:
   • Temperature screening at main entrance for all customers and employees
   • Hand sanitizers are readily available
   • Increased frequency of cleaning at all premises

Safeguarding the health and safety of all customers and employees remains our top priority. We appreciate your support in taking the necessary precautions and to help curb the COVID-19 disease.

For more information, please do not hesitate to contact your designated BBB personnel and / or branches, or alternatively call us at our General Line: 03 – 2174 6888 / [email protected].

In line with the Prime Minister’s announcement made on 13th October 2021, banking industry has worked with Agensi Kaunseling dan Pengurusan Kredit (AKPK) to offer a new co-created scheme called Financial Management and Resilience Programme (Program Pengurusan & Ketahanan Kewangan, URUS) to individual customers. For more details on this programme, kindly refer to the following link:

1. Press release on Financial Management and Resilience Programme (URUS)
2. FAQs on URUS (English version) and
3. FAQs on URUS (Bahasa Malaysia version)

Bangkok Bank Berhad (“BBB”) will continue to provide quality service and remain committed to the wellbeing of our valuable customers, vendors and all other relevant partners.

Our Head Office and our respective branches will continue to operate with additional precautionary measures in place to ensure the health and safety of all are well-protected.

We would like to encourage all our valuable customers, vendors and all other relevant partners to minimize face-to-face interaction and to consider the convenience of alternative mode of communication for any business and operational needs. If face-to-face meeting is deemed necessary, all our valuable customers, vendors and all other relevant partners are advised to schedule an appointment with the respective BBB personnel in-charge and to complete our Health Declaration Form.

Safeguarding the health and safety of all our valuable customers, vendors and all other relevant partners remains our top priority. We appreciate your kind understanding and collective responsibilities in taking the necessary precaution and to help curb the COVID-19 Disease.

If you require further assistance, kindly contact your designated BBB personnel in-charge accordingly or contact the relevant department below: