Fraud Prevention Tips
5 November 2026
- Keep your User ID and password confidential at all times. Memorize your password and avoid keeping any written record of it.
- Never share your User ID or password with anyone, including individuals claiming to represent the Bank. The Bank will never ask for your password under any circumstances.
- Keep your token secure at all times and never share it with anyone, including individuals claiming to represent the Bank.
- Change your password regularly.
- Monitor your account regularly and review transaction alerts promptly.
- Keep your operating system and browser up to date with latest security updates.
- Install reputable anti-malware software and keep its detection definitions up to date.
- Be extremely cautious with browser extensions; malicious extensions can read banking web page, capture login credentials, alter transaction details, steal session cookies, etc.
- Never install cracked or pirated software, as banking trojans and other malware are frequently bundled with such software.
- Never open unexpected attachments or click suspicious hyperlinks received via email, instant messaging, social media, or other communication channels.
- Always verify the Bank’s website URL before logging in.
- Log out after each session or whenever you step away from your device.
- Ensure that you are in a secure and trusted environment when accessing banking applications. Remain vigilant of your surroundings and watch for unusual activities, such as shoulder surfing, the presence of unauthorized individuals nearby, or unexpected changes in the environment.
- Stay informed with the latest fraud awareness and security tips via Safe Online Banking page and #JanganKenaScam page, maintained by the Association of Banks in Malaysia (ABM).
- Report any unauthorized transactions, suspicious activity, lost Token, or suspected password compromise to Bangkok Bank Berhad immediately at 1800 88 7888 or +603 2174 6984.
Beware of Phone, Email and Mule Account scams.
Mule Account Scam
Phone Scam
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- Keep your User ID and password confidential at all times. Memorize your password and avoid keeping any written record of it.
- Never share your User ID or password with anyone, including individuals claiming to represent the Bank. The Bank will never ask for your password under any circumstances.
- Keep your token secure at all times and never share it with anyone, including individuals claiming to represent the Bank.
- Change your password regularly.
- Monitor your account regularly and review transaction alerts promptly.
- Keep your operating system and browser up to date with latest security updates.
- Install reputable anti-malware software and keep its detection definitions up to date.
- Be extremely cautious with browser extensions; malicious extensions can read banking web page, capture login credentials, alter transaction details, steal session cookies, etc.
- Never install cracked or pirated software, as banking trojans and other malware are frequently bundled with such software.
- Never open unexpected attachments or click suspicious hyperlinks received via email, instant messaging, social media, or other communication channels.
- Always verify the Bank’s website URL before logging in.
- Log out after each session or whenever you step away from your device.
- Ensure that you are in a secure and trusted environment when accessing banking applications. Remain vigilant of your surroundings and watch for unusual activities, such as shoulder surfing, the presence of unauthorized individuals nearby, or unexpected changes in the environment.
- Stay informed with the latest fraud awareness and security tips via Safe Online Banking page and #JanganKenaScam page, maintained by the Association of Banks in Malaysia (ABM).
- Report any unauthorized transactions, suspicious activity, lost Token, or suspected password compromise to Bangkok Bank Berhad immediately at 1800 88 7888 or +603 2174 6984.
Beware of Phone, Email and Mule Account scams.
